|Posted on June 15, 2018 at 11:25 AM||comments (0)|
I am always amazed when I show up at the new client visit and the customer does not have a spear key, they forgot we needed one. Some clients have given me their garage remotes and some a code for garage door or door to house. Make sure to get a key as a back up just in case or at least know where they keep a hide a key. Once years ago I went to the first visit, pulled out the garage door remote and it did not work, had to text the client for garage door code, fortunately they had one. Just the other day one of my employees texted she did the walk, the client had a note on the inside door that the keypad was not working so she did not lock that door, and when she came back the inside door was now locked. I was close to her and went right over, it was indeed locked and the keypad was not responsive. I called the client and then texted her, sent my employee to my next walk and sat and waited with Siena. The client called back after 5 min. and said there was a hide a key which she failed to mention before. She is fixing the keypad and getting us copies of the key.
When you talk to potential clients over the phone let them know you need copies of the key. I always get 2 copies especially when you have employees. When you go do the new client visit make sure to get a key even if they give you a remote or code. As you leave the house always test the key to make sure it works (if new key) or that they gave you the correct one. This will hopefully save you future headaches.
|Posted on June 14, 2018 at 6:40 PM||comments (0)|
Summer is coming soon and you are probably getting lots of requests already. Since summer is very busy you need to streamline your communication methods and booking requests. That means you need to have a set policy of how you want potential and current clients to communicate with you like emailing or texting. For potential clinets it's a good idea to have a form on your website for them to fill in the details of the pets and what their needs are, then you can decide if that is a service you provide or area you service saving you time on the phone. You can call back the ones you can help and email back those that you can't help but maybe you have some colleagues who can so you can refer someone you know who can help them.
With current clients using pet sitting software is the best way for them to book requests. They may still wish to ask your availability before putting a request in so have them call or text you. I like texting because you have a record of what they are asking for in case you forget to write down what you just discussed over the phone. I let all calls go to voice mail if I am out and about and get back to them later, but don't put them off too long clients don't like to be kept waiting.
Since you will be very busy over the summer make sure to schedule some time for yourself. In my pet sitting software the customers had their own portal where they could book requests, check their invoices, etc.. I could type a message in their landing page when they opened their portal. I would list the days/times I was booked even if it was for personal reasons (my time with family or friends). I did this because I sometimes had no employees or just one and they were not available during the time I wanted off. If you have several employees then you will not need to do this as you can just assign the employees that time slot.
Make sure to run your business effeciently and take time for yourself so you have a fun and successful summer and don't burn out.